Open Courses

Establishing the Foundation for Change

• Evaluating current business models and identifying triggers for change.
• Scanning both internal and external environments for impact factors.
• Defining key areas requiring immediate attention and transformation.
• Formulating a strategic response to organisational needs while emphasising sustainability.
• Assessing readiness and potential resistance within the organisation.

Mastering Business Process Management

• The five core steps of Business Process Management (BPM).
• Documenting existing processes and pinpointing inefficiencies.
• Developing strategies for process optimisation.
• Establishing metrics for performance evaluation and control.
• Communicating process changes and expected outcomes to stakeholders.

Building and Leading Teams Through Change

• Engaging and aligning key stakeholders with the change vision.
• Developing a cohesive team charter that defines roles, responsibilities, and expectations.
• Creating a plan to manage resistance and enhance team collaboration.
• Leading effective cross-functional team meetings to foster cooperation.
• Implementing conflict resolution strategies to maintain team harmony.

Implementing and Managing Change

• Linking strategic objectives with practical change initiatives.
• Executing the change management plan with clear milestones and accountability.
• Monitoring progress against goals and adjusting strategies as necessary.
• Identifying and overcoming obstacles and resistance to change.
• Employing effective conflict management techniques to address challenges.

Ensuring Sustainable Change

• Recognising and celebrating short-term wins to build momentum.
• Public acknowledgment of team and individual contributions to the change effort.
• Cultivating a culture of continuous improvement and innovation.
• Empowering employees to take ownership of new processes.
• Planning for long-term transformation and future challenges.